Public offer of the ALIPPE online store

Revision dated July 22, 2026

This document is a public offer from the Seller to enter into an agreement for the retail purchase and sale of goods remotely through the websitehttps://alippe.biz. For buyers - legal entities and individual entrepreneurs purchasing goods for business activities, the special conditions of Section 11 also apply.

Before placing an order, the Buyer is given the opportunity to familiarize himself with this Offer, the Privacy Policy, the characteristics of the product, its full price, cost and delivery conditions, payment methods and return rules.

1. Information about the Seller

Commercial designation: ALIPPE.

Store and returns address:Kyrgyz Republic, Bishkek, Leninsky district, microdistrict Jal-15, building 1/4, block I, 1st floor.

Operating mode:daily from 09:00 to 20:00.

Phones: +996 508 68-03-73; +996 222 68-03-73.

Email: info@alippe.biz.

Website: https://alippe.biz.

To obtain information from the image in an accessible text format, the Buyer has the right to contact the specified email or phone number. The seller provides them without delay.

2. Basic concepts

2.1. Website— online store at https://alippe.biz.

2.2. Buyer— an individual or legal entity or individual entrepreneur who placed the Order.

2.3. Consumer- an individual who purchases goods exclusively for personal, family, household and other needs not related to business activities.

2.4. Product— stationery, school and office supplies, paper products, accessories, consumables, packaging and other goods presented on the Site.

2.5. Order— a request issued by the Buyer for the purchase of selected goods and, if necessary, their delivery.

3. General provisions

3.1. Relations between the parties are governed by the legislation of the Kyrgyz Republic, including the Civil Code of the Kyrgyz Republic, the Law of the Kyrgyz Republic “On Protection of Consumer Rights”, the Law of the Kyrgyz Republic “On Electronic Commerce”, the Digital Code of the Kyrgyz Republic and other mandatory norms.

3.2. By placing an Order, the Buyer confirms that he has read the Offer and accepts its terms. Consent with advertising messages is not a condition for placing an Order and must be completed separately.

3.3. The Offer applies in the version in force when placing the Order. The new edition does not change the terms of already confirmed Orders without the consent of the Buyer, except in cases expressly provided by law.

3.4. No terms of the Offer limit the mandatory rights of the Consumer. If the terms of the Offer contradict a mandatory norm of law, the law shall apply.

4. Product information

4.1. Before placing an Order, the name, basic consumer properties, price, availability, quantity, configuration, manufacturer or brand if such information is available, terms of use, warranty period, expiration date and information on confirmation of conformity are communicated on the product page or at the checkout stage - when they are applicable to the product.

4.2. Mandatory information is provided clearly and accessible in the state and official languages ​​of the Kyrgyz Republic. The Russian version of this document must be posted simultaneously with an equivalent version in the Kyrgyz language.

4.3. Product images are for reference only. A slight difference in the shade or design of the packaging caused by the screen, lighting or changes in packaging by the manufacturer is not considered a defect unless the declared characteristics, completeness and purpose of the product are changed.

4.4. The Buyer has the right to contact the Seller for additional information before placing an Order. The seller does not hide information that could influence the choice of product.

5. Placing an Order and concluding an agreement

5.1. The Buyer selects the product, quantity, method of receipt and payment, indicates the necessary contact information and confirms the Order with the action provided on the Site.

5.2. Before the final confirmation of the Order, the Buyer can check and correct the entered data, the composition of the Order and the total amount.

5.3. The contract is considered concluded after the Seller sends confirmation of the Order or accepts payment - depending on which event occurs first, unless another point is expressly indicated during registration.

5.4. The automatic notification of receipt of the order may not be a confirmation of product availability. The Seller checks availability and informs about confirmation of the Order.

5.5. If fulfillment is objectively impossible due to unavailability of goods, a technical error in inventory or an obvious error in price, the Seller will immediately contact the Buyer. Replacement of goods is allowed only with the consent of the Buyer. If the Buyer refuses, the Seller cancels the Order and fully returns the payment received.

5.6. After confirmation of the Order, the Seller has no right to unilaterally increase the agreed price.

6. Price and payment

6.1. Prices are indicated in soms of the Kyrgyz Republic and include taxes provided by law. Delivery costs and other mandatory payments are shown separately before the Order is confirmed and are included in the total amount.

6.2. Available payment methods are displayed when placing an Order and may include cash payment, bank card, transfer or invoice payment.

6.3. The seller provides a cash, product or electronic payment document in the cases and form established by law.

6.4. An error in the payment service does not deprive the Buyer of the right to confirm payment with a bank statement, check or other evidence.

7. Delivery and transfer of goods

7.1. Available methods, territory, estimated delivery time and cost are communicated before placing the Order. The agreed period is indicated in the Order confirmation.

7.2. The buyer is obliged to provide accurate information about the recipient. Additional costs arising solely due to the Buyer's erroneous data or the unreasonable absence of the recipient at the agreed time may be borne by the Buyer in the actual confirmed amount, unless this is contrary to law.

7.3. The risk of accidental loss or damage to the goods passes to the Buyer upon actual delivery of the goods to the Buyer or the recipient specified by him.

7.4. Upon receipt, it is recommended to check the quantity, completeness, visible damage and compliance with the Order. The absence of such verification does not deprive the Consumer of rights in relation to hidden defects.

7.5. Along with the product or on another stored medium, the Consumer is provided with written information about the procedure and terms of return.

8. Refusal of remote purchase and return of goods of proper quality by the Consumer

8.1. The consumer has the right to refuse the goods at any time before its transfer, and after transfer - within14 calendar days.

8.2. If written information about the procedure and terms of return was not provided upon delivery, the refusal period is extended tothree monthsfrom the date of delivery of the goods.

8.3. Returning a product of proper quality is possible if its presentation, consumer properties, completeness, factory labels and seals, if any, are preserved. The consumer has the right to present a document of purchase; the absence of such a document does not deprive him of the opportunity to refer to other evidence of the purchase of goods from the Seller.

8.4. Return restrictions apply only in cases expressly provided for by the legislation of the Kyrgyz Republic. The seller does not expand the list of non-returnable goods with its internal rules.

8.5. The return of remotely purchased goods is carried out in a manner previously agreed upon with the Seller. Before shipping, the Consumer contacts support, which will inform you of the available return method and the necessary actions. The organization of the return and the distribution of related expenses are determined by the legislation of the Kyrgyz Republic. If the Consumer, without approval, chooses an obviously more expensive shipping method, the issue of compensation for the excess is resolved to the extent permitted by law.

8.6. The Consumer is responsible for the safety of the goods until they are transferred to the Seller or the agreed carrier. The mere opening of the transport packaging to inspect the goods is not grounds for refusing a return.

9. Returning a purchase made in an offline store

9.1. When purchasing directly in the store, the return or exchange of goods of proper quality is carried out in the cases, procedure and terms provided for by the legislation of the Kyrgyz Republic.

9.2. The Buyer independently delivers such goods to the store address specified in section 1 and bears the usual costs for this delivery, unless otherwise provided by law or separately agreed with the Seller.

9.3. Clause 9.2 does not apply to costs associated with returning goods with defects. Such expenses are distributed in accordance with the results of quality control and the legislation of the Kyrgyz Republic.

10. Product of poor quality

10.1. If a defect is detected, the Consumer has the right to make demands stipulated by the legislation of the Kyrgyz Republic: for replacement, proportionate price reduction, gratuitous elimination of the defect, reimbursement of expenses or termination of the contract and refund of money - taking into account the nature of the product and the requirements of the law.

10.2. The seller has the right to conduct a quality check, and in case of a dispute about the cause of the defect, an examination in the manner prescribed by law. The consumer has the right to participate in the inspection and challenge its result.

10.3. Costs for delivery, inspection and examination are distributed in accordance with the results of quality control and the legislation of the Kyrgyz Republic. If it is proven that the defect arose after the transfer due to the Buyer’s violation of the rules of operation, storage, transportation or actions of third parties, documented costs may be assigned to the Buyer to the extent permitted by law.

10.4. The warranty conditions of the manufacturer or the Seller do not reduce the rights of the Consumer established by law.

11. Orders of legal entities and individual entrepreneurs

11.1. If the goods are purchased for business activities, the relations of the parties are not consumer and are regulated by civil law, this Offer, invoice, specification and a separate agreement, if concluded.

11.2. Return of goods of proper quality by a business buyer is permitted only by agreement with the Seller. Unless otherwise agreed by the parties in writing, the cost of such return shall be borne by the business buyer.

11.3. The return of goods of inadequate quality and associated costs are regulated by law and the agreement concluded between the parties.

11.4. If there is a conflict between this Offer and the agreement signed by the parties for a specific Order, the signed agreement is applied, except for the mandatory provisions of the law.

12. Refund

12.1. In case of legal refusal of distance purchase, the Seller returns the amount paid within the time limits established by the legislation of the Kyrgyz Republic: no later than 21 days from the date of presentation of the demand or, when the corresponding rule is applied, no later than 14 days after receipt of the returned goods by the Seller.

12.2. Refunds are made using the same method in which payment was made, unless the Buyer has requested another legal method in writing. The bank credit period after timely sending of the return by the Seller depends on the bank or payment organization.

12.3. No fines or fees not provided for by law are deducted from the refund amount. The costs associated with the return are determined taking into account the method of purchase, the reason for the return, the provisions of this Offer and the legislation of the Kyrgyz Republic.

13. Personal data

13.1. The seller processes personal data in accordance with the Digital Code of the Kyrgyz Republic and the Privacy Policy published on the Website.

13.2. To place and execute an Order, the name, phone number, email, delivery address, composition and history of Orders, payment status, support requests, technical data on interaction with the Site and other data objectively necessary for the execution of the contract and legal requirements may be processed.

13.3. Purposes of processing: acceptance and execution of the Order, payment, delivery, returns, support, accounting and tax accounting, Site security, protection of the legal rights of the parties and, only with separate consent, marketing.

13.4. Data is transferred to banks, payment organizations, delivery services, communication, hosting and technical support providers only to the extent necessary for the relevant service, or to government agencies if there is a legal basis.

13.5. Data is stored no longer than necessary for the specified purposes and mandatory accounting periods. The Buyer may request access, clarification, correction, termination of processing or deletion of data in cases provided for by law by contacting info@alippe.biz.

13.6. Service messages about the Order, payment, delivery, security and return are not advertising mailings and are sent to the extent necessary for the execution of the contract.

14. Advertising and marketing messages

14.1. Advertising mailings by email, SMS or via instant messengers are carried out only with the separate, voluntary and verifiable consent of the recipient or other legal basis.

14.2. Consent to advertising is not required for purchase. The consent box does not have to be pre-checked and is not combined with acceptance of the Offer or Privacy Policy.

14.3. You can unsubscribe from the newsletter for free at any time:

• via the “Unsubscribe” link in the email;
• through your personal account settings, if available;
• by email to info@alippe.biz;
• by phone +996 508 68-03-73 or +996 222 68-03-73.

14.4. Upon receipt of the refusal, the Seller will cease marketing communications without undue delay, taking into account technical time for updating mailing lists. Refusal of advertising does not affect the execution of the Order and the receipt of mandatory service notifications.

15. Liability and force majeure

15.1. The parties bear responsibility in accordance with the legislation of the Kyrgyz Republic. The Seller does not exclude or limit liability that is prohibited by law from being limited.

15.2. The Seller is not responsible for the consequences caused solely by the Buyer’s unreliable data, unlawful actions of third parties or force majeure circumstances, if he proves the relevant circumstances and causation.

15.3. Force majeure circumstances exempt you from liability for delay for the duration of their effect, but do not terminate the obligation to return money for an unfulfilled Order if the contract is terminated.

16. Appeals and dispute resolution

16.1. Appeals are accepted at the store address, email and telephone numbers from section 1. In the appeal, it is recommended to indicate the name, Order number, contact information, the essence of the requirement and attach available photographs or documents. The absence of an optional document in itself is not grounds for refusal of consideration.

16.2. The seller seeks to resolve the dispute through negotiations and responds within the period established by law.

16.3. The consumer has the right to appeal to the authorized state body or court. This Offer does not establish exclusive jurisdiction in the place of the Seller and does not limit the remedies provided by law.

17. Final provisions

17.1. If a particular provision is found to be invalid, the remaining provisions remain in force to the extent not inconsistent with law.

17.2. The current version of the Offer is posted on the Site indicating the date. The seller provides the ability to save or print it.

17.3. Integral information materials are the Privacy Policy, delivery and payment rules, as well as a return notice, if they are posted separately. In the event of a discrepancy, a condition is applied that provides the Consumer with a greater volume of mandatory rights.

Appendix 1. Text of separate advertising consent

Technical requirement:the checkbox is empty by default; date, consent text, selected channel and technical confirmation are stored to prove consent.

Appendix 2. Return memo for attachment to a remote order

Returning goods purchased remotely

You can refuse the product before receiving it, and after receiving it - within 14 calendar days. If this written notice was not provided upon delivery, the withdrawal period is three months from the date of receipt of the goods. For a product of proper quality, its presentation, consumer properties and completeness must be preserved. The absence of a receipt does not preclude the right to provide other evidence of purchase from ALIPPE.

Before returning, please contact us: info@alippe.biz, +996 508 68-03-73 or +996 222 68-03-73. Reception address: Kyrgyz Republic, Bishkek, Leninsky district, microdistrict Jal-15, building 1/4, block I, 1st floor; daily 09:00–20:00. The support service will inform you about the available return method and the procedure for settling related expenses in accordance with the legislation of the Kyrgyz Republic. Do not send goods by cash on delivery or other unauthorized method.